Cancellation & Refund Policy

PandAi7 offers a base subscription plan with optional add-ons, Edit Packs, and domain-related services. You can cancel your subscription at any time — there are no long-term commitments or hidden fees. This Cancellation & Refund Policy explains how cancellations, refunds, renewals, website archiving, domains, and unused credits are handled.

This Policy forms part of our Terms of Service (Section 5.4). In the event of a conflict between this Policy and the Terms of Service, the Terms of Service govern.

PandAi7 is intended for business and professional use. By subscribing, you confirm that you are purchasing the Services for business, trade, craft, or professional purposes, and not for personal, household, or non-commercial use.

You can cancel your subscription directly from your Owner Portal at any time. Navigate to your account settings and select "Cancel Subscription." The cancellation is recorded immediately and prevents future renewal charges. Your access continues until the end of the current paid billing period, unless this Policy expressly states otherwise.

If you have difficulty cancelling, you can also contact us and we will process the cancellation on your behalf.

When you cancel a monthly subscription, cancellation takes effect at the end of your current billing period. You will continue to have full access to your website and all services until that date.

No refund is issued for the unused portion of the current monthly billing cycle. You will not be charged again after the current period ends.

Annual subscribers who cancel before the end of their annual period are entitled to a prorated refund. The refund is calculated as follows:

• Each month you used the service is charged at the full monthly rate (not the discounted annual rate).
• Any partial month counts as a full month.
• The refund equals the annual amount you paid, minus the total monthly-rate charges for the months used.
• The annual discount (the free month included with annual billing) is forfeited upon early cancellation, as it is a benefit of completing the full annual commitment.

Recurring add-ons — such as extra languages — can be cancelled or removed at any time, and the change takes effect immediately.

For monthly subscriptions, no refund is issued for the current billing period of a cancelled add-on — it simply stops billing from the next cycle.

For annual subscriptions, removing or cancelling an extra-language add-on earns a prorated whole-month credit: each remaining whole month is credited at the add-on's monthly rate (a partial month is not credited). Credits are reviewed and approved by our team. If you cancel your base subscription, all active add-ons are cancelled together with it and the same whole-month credit applies.

When you remove or cancel an extra language add-on, the translated version of your site is removed immediately. If you add that language again later, a new translation is generated.

Edit Pack purchases are one-time, non-recurring charges that give you additional AI editing credits beyond your base subscription allowance.

Edit Packs are non-refundable under all circumstances. However, unused credits do not expire — they remain on your account indefinitely. If you cancel your subscription and later resubscribe, your unused Edit Pack credits will still be available.

If you connected your own custom domain to your website, the domain remains your property and is unaffected by cancellation. When your subscription ends, traffic will no longer be routed to your PandAi7 website through that domain; you can point the domain to another service at any time. The full terms are set out in our Terms of Service.

When your subscription ends, the following applies:

• Website access: Your website will remain live until the end of your paid period. (A website still awaiting completion at cancellation remains in that state until the period ends.) After the paid billing period ends, your website is taken offline and placed in an archived state for up to 365 days. During this archive window, you may resubscribe to restore the site with its saved edits intact. After 365 days, the archived website and associated content are permanently deleted.
• Owner Portal: After the paid billing period ends, editing, publishing, analytics, and other website-management features are disabled. You can still sign in to the Owner Portal, where you keep limited access to your billing details and payment history, your legal documents, and the controls needed to resubscribe.
• Data retention: Your data is retained for a reasonable period in accordance with our Privacy Policy and applicable law. We are not obligated to preserve your website content indefinitely after cancellation.
• Edit Pack credits: Unused credits are preserved on your account and remain available if you resubscribe.
• Custom domains: A custom domain you connected remains your property. Traffic routing to your site through that domain stops when your subscription ends.

You can resubscribe at any time through the Owner Portal. When you resubscribe:

• Your website will be restored and made live again (subject to availability).
• Any unused Edit Pack credits from your previous subscription are restored.
• You will need to reactivate any add-ons you previously had (such as extra languages).
• Pricing at the time of resubscription may differ from your previous plan.

Refund requests for exceptional circumstances — such as prolonged service outages, billing errors, or other situations not covered above — may be considered at the Company's sole discretion. Please contact us with details of your situation and we will review your request promptly.

Approved refunds are issued to the original payment method used for the charge, where technically possible. If that is not possible — for example, where the original card or payment method is no longer valid — we will contact you to arrange an alternative.

Whole-month credits for an add-on removed while your subscription remains active are applied to your account balance and offset your next invoice, rather than being returned to your card. If your subscription has already ended by the time such a credit is settled, it is paid to your original payment method instead.

Where a refund or credit is due under this Policy, we will review and process it promptly after confirming eligibility. Once a refund has been issued, the time taken for the funds to appear depends on your payment provider and your bank or card issuer, and is outside our control.

If you have questions about cancellations or refunds, or need assistance with your account:

• Visit our Contact page
• Review our full Terms of Service

M.M. KIMA DEVELOPMENT LTD, 68 Spyrou Kyprianou, 4042 Germasogeia, Limassol, Cyprus.