Terms of Service

1.1 Data Controller

For purposes of applicable data protection laws, the data controller is:

M.M. KIMA DEVELOPMENT LTD
Operating as PandAi7
68 Spyrou Kyprianou, 4042 Germasogeia, Limassol, Cyprus

You can contact us through our Contact page.

We have not appointed a Data Protection Officer unless stated otherwise on this page. If applicable law requires appointment of a Data Protection Officer in the future, we will update these Terms with the relevant contact details.

3.1 Website Design & Build

The Company provides custom website design and generation services for small businesses. Each website is generated using AI-powered content creation combined with industry-specific templates. The scope, features, and deliverables of each website project may vary based on the Customer's subscription plan, business category, and available information. Specific deliverables and customization options are defined by the selected service tier.

3.2 Hosting & Ongoing Services

The Company provides hosting infrastructure for Customer websites at Platform Web Addresses. Hosting Services are subscription-based and include server infrastructure, address assignment and routing, and basic maintenance. Customers may connect an independently owned custom domain to their hosted website. The Customer is responsible for creating the required DNS records at their own domain provider, following the instructions shown in the owner portal; once those records resolve, the Company configures and manages the routing and the SSL certificate on its side. Continued access to Hosting Services requires an active subscription. Websites for non-subscribing Customers may be subject to archival as described in these Terms.

3.3 AI Services

The Company offers AI-powered features including website content generation, in-browser AI editing, and content modification tools. Access to AI Services is governed by a usage-based model: the base subscription includes a monthly AI editing budget, and each operation consumes an amount of that budget in proportion to the size and complexity of the request.

5.1 Pricing Structure

The Company offers a single base subscription plan with optional Add-ons. Pricing is displayed and charged in United States dollars (USD); the Customer's country determines applicable tax treatment but not the price or currency. Prospective Customers may preview a generated website for a limited window before subscribing (see Section 6.2). No payment information is required during the preview. Preview websites that do not convert to a paid subscription are permanently deleted at the end of the window. The Company's pricing includes: (a) a recurring subscription fee (monthly or annual) for the base plan, which provides access to all core Services; (b) recurring Add-on fees for optional features such as additional languages, billed on the same interval as the base plan (monthly or annual); and (c) one-time purchases of Edit Packs for additional AI editing credits. Annual billing offers a discount equivalent to one or more free months, as specified at the time of subscription. The annual discount applies to the base plan only; recurring Add-ons are billed at the same interval as the base plan but without the free-month discount, so an annual Add-on is charged at twelve times its monthly rate. When an Add-on is added part-way through an annual period, the initial charge is prorated for the remaining whole months of that period. Current pricing is published on our Platform and may be updated with no less than thirty (30) days' notice to existing subscribers. Price changes apply upon renewal; existing subscribers retain their current pricing until their next billing cycle.

5.2 Billing and Payment

Payments are processed securely through our third-party payment provider. Subscription fees are billed on a recurring basis (monthly or annual, as selected by the Customer). By subscribing, you authorize the Company to charge your designated payment method at the beginning of each billing cycle. Subscriptions automatically renew at the end of each billing period unless cancelled prior to the renewal date. Subscription billing begins at the time of payment; it is not deferred until the Customer completes the post-payment confirmation step or until the website becomes publicly live (see Section 6.5).

5.3 Non-Payment

If payment fails or is not received by the due date, the Company reserves the right to: (a) suspend access to the Services, including hosting of your website; and (b) terminate your account and archive your website after a reasonable notice period. Suspension or termination for non-payment does not relieve you of the obligation to pay outstanding amounts.

5.4 Refund Policy

Monthly subscriptions: Cancellation takes effect at the end of the current billing period. No refunds are issued for unused portions of a monthly billing cycle.

Annual subscriptions: Customers who cancel an annual subscription before the end of the annual period are entitled to a prorated refund. Used months are charged at the full monthly rate (not the discounted annual rate), and the refund equals the annual amount paid minus the total monthly-rate charges for months used. Any partial month counts as a full month. The annual discount (free month) is forfeited upon early cancellation, as it is a benefit of completing the full annual commitment.

Add-ons: Recurring Add-ons (such as extra languages) may be cancelled or removed at any time, and the change takes effect immediately. For monthly subscriptions, no refund is issued for the current billing period — the Add-on simply stops billing from the next cycle. For annual subscriptions, a prorated whole-month credit (each remaining whole month charged at the Add-on's monthly rate; any partial month is not credited) is issued, subject to review and approval by the Company. If the base subscription is cancelled, all active Add-ons are cancelled with it and the same whole-month credit applies. Removing an extra-language Add-on removes that translated version of the site immediately; adding the language again later generates a new translation.

Edit Packs: Edit Pack purchases are non-refundable under all circumstances. Unused credits remain available on the Customer's account and do not expire.

Refund requests for exceptional circumstances may be considered at the Company's sole discretion.

6.1 Website Generation

Websites are generated automatically by the Company's AI systems using industry-specific templates and business information supplied in one of two ways: (a) by selecting an existing business listing, in which case publicly available business information is retrieved from a third-party mapping and business-data provider; or (b) by entering the business details manually, in which case the information is supplied by the person making the request. The generation process is automated and does not involve custom scoping or manual development. The resulting website is made available to the business as a preview for 48 hours. During the preview window, the website may include temporary imagery sourced from third-party services (such as business listing platforms or stock photo providers). This imagery is displayed for preview purposes only and is replaced with Customer-provided content as part of the post-payment confirmation step.

6.2 Preview Window & Data Retention

During the preview window (the duration of which is published via the Platform's public configuration and is currently 48 hours), the Customer may view their generated website and test the AI editing functionality with a limited number of free edits. Interactive features such as contact forms and appointment booking are visible but not connected to the Customer's business during the preview. To retain the website and continue accessing the full Services, the Customer must subscribe to the base plan before the preview window expires. As part of the subscription process, the Customer will be asked to confirm or update their business details (such as business name, address, phone number, and operating hours) and to upload their own photographs. This step ensures the website reflects accurate, Customer-provided information and replaces any temporary third-party imagery used during the preview. Upon subscribing and completing this confirmation, all features are fully activated. Until the confirmation step is completed, the website is served in an awaiting-completion state as described in Section 6.5.

If the Customer does not subscribe before the preview window expires, the generated website and its associated data are permanently deleted. The Company does not retain preview websites beyond the published window. If the Customer later wishes to proceed, a fresh website will be generated from their business information on request; prior preview content is not recoverable. The Company may adjust the preview duration at any time, including mid-preview, with the publicly configured value being authoritative.

Preview websites are configured not to be indexed by search engines. During the preview window, the website is served with directives that instruct search engines and other automated crawlers to exclude it from search results, sitemaps, and archives. Links to a preview website shared on social platforms display a generic “Pending subscription” preview card rather than the underlying business details. Search-engine indexing, public sitemaps, and full social preview cards (with the Customer’s real business name and photographs) are activated only after the Customer completes the post-payment confirmation step described above. The Company does not guarantee that all third-party crawlers, scrapers, or social platforms will honor these directives, but the Platform applies industry-standard signals (robots meta directives, robots.txt, empty sitemap, placeholder social-preview metadata) to discourage indexing of preview content.

6.3 Editing and Modifications

All website modifications after initial generation are performed by the Customer through the Platform's AI-powered editing tools. The base subscription includes a monthly AI editing budget. When the monthly budget is exhausted, edits consume credits from the Customer's purchased Edit Packs at the rates in effect at the time of the edit. If no credits remain, the Customer must purchase an Edit Pack to continue editing. The Company reserves the right to adjust the base editing budget for new subscriptions with reasonable advance notice; existing subscribers retain their budget as specified at the time of subscription.

6.4 Customer Responsibilities

The Customer is responsible for: (a) reviewing all generated and edited content for accuracy before publication; (b) ensuring that any materials they upload or submit through the editing tools do not infringe upon any third-party intellectual property rights or violate applicable laws; and (c) maintaining the accuracy and appropriateness of everything published on their website, including business information, claims, images, text, prices, menus, contact details, legal pages, privacy notices, cookie notices, refund policies, offers, products, and services.

6.5 Site Activation After Payment

Upon successful payment, the subscription begins immediately. The website will be publicly live only after the Customer completes the post-payment confirmation step described in Section 6.2. Completion of the confirmation step is entirely within the Customer's control, and the Company does not guarantee any particular go-live date.

Subscription billing begins at the time of payment and is not contingent on completion of the confirmation step or on the website being publicly live (see Section 5.2). While the website is awaiting completion, the Company sends transactional reminder emails prompting the Customer to complete the confirmation step.

The Company does not cancel a subscription, archive a website, or delete a website merely because the confirmation step has not been completed: a website may remain in the awaiting-completion state indefinitely while the subscription remains paid. If the subscription is cancelled or lapses, the ordinary non-payment, termination, and archival provisions of Sections 5.3 and 14.4 apply.

6.6 Customer Website Legal Pages and Starter Legal Content

The Platform may generate or include starter legal pages, legal notices, terms of use, privacy policy text, cookie notice text, refund policy text, disclaimer text, or similar legal-style content for the Customer’s hosted website.

Such content is provided solely as editable starter content for the Customer’s convenience. It is not legal advice, has not been tailored to the Customer’s jurisdiction, industry, business model, data practices, payment flows, refund practices, consumer obligations, licensing obligations, regulated activities, or other legal requirements, and does not guarantee compliance with any law or regulation.

The Customer is solely responsible for reviewing, editing, replacing, maintaining, and publishing legal pages and disclosures appropriate for its own website, business, customers, visitors, products, services, jurisdiction, and applicable laws. This includes, without limitation, any required terms and conditions, privacy notices, cookie notices, business identity disclosures, consumer rights notices, refund policies, accessibility notices, pricing disclosures, tax disclosures, licensing notices, industry-specific notices, and regulatory disclosures.

The Customer acknowledges that laws and business practices vary by country, region, industry, and website functionality. The Company does not monitor or verify whether the Customer’s website legal pages remain accurate, complete, enforceable, or up to date.

The Customer is responsible for obtaining legal advice where appropriate. The Company disclaims all liability arising from the Customer’s use, modification, failure to modify, publication, non-publication, inaccuracy, incompleteness, or reliance on any starter legal content provided through the Platform.

6.7 Interactive Features and Visitor-Submitted Content

Where the Customer’s website includes interactive features — such as contact forms, appointment booking, or visitor reviews — the Customer is responsible for what it does with the information visitors submit through them, and for meeting its own obligations to those visitors under applicable law, including data protection, consumer, and marketing law.

Reviews published on a Customer Website are submitted by visitors to that website and moderated by the Customer; they are not sourced from any third-party review or mapping service. The Customer may approve, decline, or remove individual reviews, but must not publish reviews it knows to be fabricated, alter the substance of a review it publishes, or represent reviews as originating from a source other than its own visitors.

Appointment bookings and contact-form messages are transmitted to the Customer and, where the feature is enabled, may generate confirmation emails to the visitor. The Company provides these features as technology only and is not a party to any appointment, booking, order, or other arrangement between the Customer and its visitors. The Customer is responsible for honouring, rescheduling, or cancelling bookings it accepts and for responding to enquiries it receives.

The Company may remove visitor-submitted content that violates Section 10 and may suspend an interactive feature that is being abused.

7.1 Company IP

The Company retains all rights, title, and interest in and to its proprietary tools, frameworks, templates, AI systems, platform software, processes, and methodologies used to deliver the Services. Nothing in these Terms transfers ownership of the Company's underlying intellectual property to the Customer.

7.2 Customer Content

The Customer retains ownership of all original materials provided to the Company for use in website generation, including logos, photographs, text, and other proprietary content (collectively, "Customer Content"). By submitting Customer Content — whether during the subscription confirmation step, through the in-browser editing tools, or by any other means — the Customer grants the Company a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, transcode, resize, re-encode, generate derivative variants of (such as mobile-optimized versions), and display the Customer Content solely for the purpose of delivering the Services on the Customer's behalf. This license persists for as long as the Customer Content is stored on the Platform and terminates when the Customer Content is deleted (whether by Customer action, account termination, or expiry of an archival retention window).

Photographs and images. The Customer warrants that, for every image they upload or otherwise submit, they either own the copyright or have obtained all necessary rights and permissions — including, where applicable, releases from any individuals depicted — to grant the license set out above. The Customer agrees not to upload images that infringe third-party intellectual property rights, contain illegal or harmful content, depict minors in inappropriate contexts, or otherwise violate the acceptable-use provisions of these Terms or applicable law. The Company may remove, refuse to display, or refuse to process any uploaded image at its discretion, and may suspend the Customer's editing privileges where uploads appear to violate this clause. The Customer is solely responsible for responding to any third-party intellectual-property claims arising from images they have submitted.

Automated processing. Customer Content submitted through the Platform — including uploaded photographs and any text or images submitted via the editing tools — may be transmitted to and processed by automated AI services for the purpose of content classification, slot placement, generation, modification, translation, and similar tasks required to deliver the Services. By submitting Customer Content, the Customer authorises this processing.

Stock imagery. Where the Customer chooses not to upload their own photographs, the Platform may populate the website using imagery from a curated library of third-party stock photographs licensed by the Company. The Customer acknowledges that such stock imagery is licensed (not transferred) to the Customer for use within their hosted website while their subscription remains active, and is subject to the underlying licensors' terms. The Company makes no guarantee of exclusivity for stock imagery — the same photograph may appear on websites belonging to other customers.

7.3 Website Ownership

Websites created through the Services are provided to the Customer under a license for the duration of their active subscription. The Customer is granted a non-exclusive, non-transferable right to use, display, and publish their website while their subscription remains active. Upon termination or expiry of the subscription, this license is revoked, and the website is archived and ultimately deleted as set out in Section 14.4. Website content is not available for export or self-hosting outside of the Platform.

7.4 AI-Generated Content

Content generated by AI as part of the Services is provided to the Customer for use on their website. However, the Company makes no guarantee of uniqueness or exclusivity of AI-generated content. Similar or identical content may be generated for other customers or users. Ownership of AI-generated content is subject to applicable law and the terms of the underlying AI model providers.

7.5 Custom Domains

Independently owned domains connected through the Platform's custom domain feature remain the sole property of the Customer. The Company claims no rights over Customer-owned domains, and the Customer may disconnect a custom domain at any time.

7.6 Platform Web Address

Each hosted website is served at a Platform Web Address assigned by the Company as part of the Services. The Platform Web Address is licensed to the Customer for the duration of their active subscription. The Customer acquires no ownership, trademark, or other proprietary right in the name it contains, and no right to sell, transfer, or reserve that name.

Assignment. The Company initially derives the name from the business name supplied by the Customer, and may shorten it, append a numeric suffix, or otherwise adjust it as needed to produce a valid and unique address.

Availability and refusal. Names are allocated on a first-come, first-served basis. The Company may refuse any requested name, including where the name: (a) is already assigned to another website; (b) was released by another website and remains within a holding period; (c) is reserved by the Company for platform, marketing, administrative, language-routing, or infrastructure use, or would allow a website to be mistaken for a page operated by the Company; (d) does not meet the format requirements enforced by the Platform, including permitted characters and minimum and maximum length; (e) infringes or appears to infringe a third party's trademark or other rights, or would impersonate another business, person, or organisation; or (f) is unlawful, deceptive, offensive, or otherwise contrary to the Acceptable Use provisions of Section 10. So that the addresses held by other customers cannot be enumerated, the Platform reports only that a requested name is unavailable and does not disclose which of these grounds applies. The Company is under no obligation to publish or pre-screen a list of reserved or prohibited names, and a name that is available at one time may become unavailable later.

Changes by the Customer. Where the Customer's subscription permits it, the Customer may request a different Platform Web Address, subject to the eligibility conditions and frequency limits published in the owner portal. Following a change, the Company redirects the previous address for a limited period, also published in the owner portal, after which the previous address ceases to function and may be assigned to another customer.

Changes by the Company. The Company may change, withdraw, or reassign a Platform Web Address where: (a) it was obtained in breach of this clause or of Section 10; (b) the change is required to comply with applicable law, a court or regulatory order, or a substantiated third-party rights complaint; or (c) the change is necessary for the security, integrity, or operation of the Platform. Except where immediate action is required, the Company will give the Customer reasonable notice and, where practicable, an opportunity to choose a replacement name. A change made under this paragraph does not entitle the Customer to a refund, and the Company is not liable for traffic, links, or search rankings lost as a result. Custom Domains connected under Section 7.5 are unaffected by this clause.

8.1 Service Scope

Hosting Services include server infrastructure for website delivery, Platform Web Address provisioning and management, routing and SSL/TLS certificate provisioning for customer-connected custom domains (the Customer creates the required DNS records at their own domain provider), encryption for data in transit, and basic infrastructure maintenance. The Company maintains internal backups for operational and disaster recovery purposes. These backups are not customer-facing and the Company does not guarantee the availability or restoration of specific content from backups.

8.2 Service Limitations

While the Company strives to maintain high availability, no specific uptime percentage is guaranteed unless the Customer's subscription includes a service level agreement (SLA) with explicit uptime commitments. SLA terms, if offered, will be defined separately and communicated to the Customer. The Company may perform scheduled maintenance that temporarily affects availability. We will make reasonable efforts to provide advance notice of planned maintenance windows, but emergency maintenance may be performed without prior notice.

8.3 Resource Usage

Hosting Services are subject to fair use policies. The Company may establish reasonable limits on bandwidth, storage, and traffic volumes. Customers whose usage significantly exceeds normal patterns or places undue strain on shared infrastructure may be required to reduce their usage or may have their access restricted.

8.4 Suspension Rights

The Company reserves the right to suspend Hosting Services immediately and without prior notice if: (a) the Customer's website or usage poses a risk to the security, integrity, or performance of the Company's infrastructure; (b) the Customer's usage constitutes abuse or violates the Acceptable Use provisions of these Terms; or (c) suspension is required to comply with applicable law or legal process.

8.5 Customer Websites Hosted on Company-Controlled URLs

Customer websites may be published under URLs controlled by the Company, including paths or subdomains of pandai7.com, such as www.pandai7.com/{customer-slug}, unless the Customer connects or purchases a custom domain.

The Customer acknowledges that the website URL is part of the Company’s hosted platform infrastructure and does not give the Customer ownership of the pandai7.com domain, the subdomain, the URL path, routing configuration, hosting account, server infrastructure, source code, templates, platform software, or any other Company-controlled infrastructure.

The Company may remove, suspend, disable, redirect, archive, or restrict access to any Customer Website, URL path, page, or content on the grounds, and following the enforcement process, set out in Sections 8.4, 10, and 14.3.

The Company may display reasonable platform attribution or hosting disclosure on Customer Websites, such as “Powered by PandAi7” or similar wording, unless the applicable subscription plan or written agreement provides otherwise.

Customer Websites also display a link enabling visitors to report abuse, impersonation, infringement, or unlawful content to the Company, and may display technical or legal notices identifying the Company as the hosting and platform provider. These, together with the platform attribution described above, form part of the hosted service.

The Customer must not remove, obscure, alter, or misrepresent any platform attribution, hosting disclosure, abuse-reporting link, or technical/legal notice that the Company is required by law, platform policy, or the Customer’s subscription plan to display on Customer Websites.

9.1 Nature of AI Services

AI Services utilize artificial intelligence models to generate, modify, and enhance website content. AI outputs are probabilistic in nature and may contain inaccuracies, inconsistencies, or errors. The Company does not guarantee the quality, accuracy, completeness, or suitability of AI-generated content for any particular purpose. The Customer is responsible for reviewing and approving all AI-generated content before publication.

9.2 Credit Mechanics

AI editing Services operate on a credit-based usage model. The base subscription includes a monthly AI editing budget that resets each billing cycle, as specified at the time of subscription. Beyond the monthly budget, the Customer may purchase Edit Packs containing additional credits. Edit Pack credits are consumed after the monthly budget is exhausted, at the AI usage rates in effect at the time of the edit, and do not reset or expire with the billing cycle. The Customer can view their current usage and remaining credits through the Platform.

9.3 Credit Rules

Purchased Edit Pack credits do not expire. Once purchased, credits are non-refundable and strictly non-transferable between accounts or between sites. Credits are tied to the specific subscription under which they were purchased; they are preserved if the subscription is cancelled and reactivated, but cannot be moved to a different site. Credits retain their face value and are applied against AI usage at the rates in effect at the time of each edit; the Company may adjust those rates and its credit policies with reasonable advance notice. Reductions of the included monthly editing budget for existing subscribers require 30 days' email notice.

9.4 Usage Restrictions

You agree not to use AI Services to: (a) generate content that is illegal, harmful, defamatory, or infringes on the rights of others; (b) attempt to reverse-engineer, extract, or replicate the underlying AI models or algorithms; (c) exploit the system through automated scripts, prompt injection, or other techniques designed to circumvent usage limits or manipulate outputs; or (d) use the Services in any manner that violates the acceptable use policies of our underlying AI providers. The Company monitors usage patterns and reserves the right to restrict or block access to AI editing features for accounts exhibiting abusive behavior.

9.5 Third-Party AI Providers

AI Services may rely on third-party artificial intelligence providers for content generation and processing. The Company is not liable for failures, interruptions, changes in capability, or discontinuation of services by third-party AI providers. The availability and performance of AI Services are subject to the operational status of these external providers.

14.1 Term

These Terms become effective when you first access or use the Services and remain in effect until terminated by either party in accordance with this section. Subscriptions continue for the duration of the selected billing cycle and automatically renew unless cancelled.

14.2 Termination by Customer

You may cancel your subscription or terminate your account at any time through the Platform. For monthly subscriptions, cancellation takes effect at the end of the current billing period. For annual subscriptions, a prorated refund is issued in accordance with the Refund Policy in Section 5.4. Active Add-ons are cancelled together with the base subscription. Unused Edit Pack credits are retained on your account and remain available if you resubscribe.

14.3 Termination by Company

The Company may suspend or terminate your access to the Services, in whole or in part, if: (a) you fail to make payment when due; (b) you breach any provision of these Terms; (c) your use of the Services poses a legal, security, or operational risk to the Company or its other customers; or (d) continued provision of Services becomes impracticable due to legal or regulatory requirements. The Company will provide reasonable notice where practicable, except in cases requiring immediate action. Termination for a breach of these Terms does not entitle you to a refund.

14.4 Effect of Termination

Upon termination: (a) your access to the Platform and Services will be revoked; (b) your website will be placed in an archived state at the end of the Customer's paid billing period, retained for up to 365 days during which the Customer may reactivate the subscription to restore the site, and permanently deleted thereafter; and (c) payment records, invoices, and tax-related data are retained for the period required by applicable law regardless of subscription status. The Customer may request earlier deletion in accordance with their rights under applicable data protection law; see the Privacy Policy for details. The Company is under no obligation to maintain, preserve, or provide access to your website or content beyond the 365-day archive window.

Any custom domain you have connected to your website remains your property. Upon termination of the subscription, the Company may cease routing traffic to your website through that domain.